Welcome to Fallinlovegems

We hope your shopping experience at fallinlovegems.etsy.com will be the most enjoyable one.We always there to help you.

Nous pouvons vous servir en Fran├žais
Podemos servirle en espa├▒ol


We accept all major credit card and all payment accepted by etsy

- Our shop currency is the US dollar


Please read carefully for all customer
***** All order are 100% fully insured - ***

**All order to USA come with a tracking number
If your order have under 800 $ value its always send
from NY Champlain USA
--- No duty
--- Fast delivery
---Tracking Number
** If your order is above 800$ it will be send from
Canada using either ups,dhl,or usps
**You will be responsible for duty taxes and fees ***
*** We recommend to keep your order bellow 800 usd$
This way you are guaranteed not to paid duty if you live in the usa

--- USA---
2 TO 5 Business day from day of shipping


Your order is send using UPS, Stallion express , Canada post or similar carrier.
- Our rate is 7.89USD$ for all of Canada, any weight,

1 to 25 business days. If you need faster delivery make sure to buy shipping upgrade
( mostly 1 to 9 business day ...the 25 business day is more extreme case like remote arctic location and in time of natural disaster ect )

- international refer to outside the United State and Canada

12 to 35 business day in average

Please be patient many factor
like local custom , remote location , holiday might
delay your package
International package can only be considered lost after 60

** Please note: All international customer is fully
responsible to pay duty if it applies,
local taxes or any other charge,
that may applies in your country .
We are not responsible for those fees
and duty if they applies. If you refuse to paid , we will not issue any refund .

We always send to you etsy address.
If you provide a wrong address, we are not
responsible for lost or any delay.
You will need to pay for the second round
of shipping went i send it again ( if we ever receive back ), you cannot
cancel your order to avoid this .
No exemption ,
**Be careful and provide a good address**.
**** We are not responsible if you provide a wrong address****

Fallinlovegems take great pride at sending your goods
quick and safely. We always do our best
to serve you and make sure you are fully satisfy.

Please note by placing a order with Fallinlovegems
you fully accept the shipping charge .
The shipping charge are non negotiable.
**** We are not responsible if you provide a wrong address****

**** Very important note that all order are send 100% full and complete , if a items is missing due to inventory mistake you will be advise by convo before we send it out and u will receive refund for that items.

Fallinlovegems may apply to our own discretion refusal of service and cancel orders if it is judged necessary

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 2 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Welcome to Fallinlovegems
Please carefully read and accept these policies before purchasing. Thank you!

Please note: We do not accept return or reimbursement
- if the hole size of a bead does not fit your string or if the hole size is too small or too large. Bead hole size is not grounds for return or reimbursement.

- Size of beads : all size is always listed has approximately...we do not accept return based on size of beads. All items are extremely well detailed , graded and measured.

- We do not accept return or reimbursement based of gems grading . We never over grade a items. Gemstone beads are mineral , mined and will not be perfect , if you need perfect only buy AAA quality
- Length of strand: Length is always very well measured , no refund or reimbursement of the length of strand .

Picture: i personally take all picture, went a batch is finish i retake picture and write the new date in the description( we are the only one on etsy doing so ) , we do not accept any return or refund if you send us a picture ...it is 100% certain it will differ has i do not use the same light and camera has you do ...buying beads online from me or other will always have tone difference ...this is the reality of online buying...be aware and accept

Dye Mineral: If you buy dye or color enhanced mineral ( always written in description ) we do not accept return or refund for any discoloration.

Any strand or items returned must be unused , on its original strand or packaging.

Return for refund within 7 days of receiving your order
**By purchasing, placing a order, you have fully accepted all refund policy condition**

Please always check the items went you receive your order. If there are any discrepancies, please notify us within 7 days so that we can take corrective action.

Please advise us before returning items.

Shipping, handling, and insurance fees are not refundable.
Buyer is always responsible for return shipping cost
* Always provide tracking number and insurance for your returned merchandise we are not responsible for lost or damage items during return transport
- tracking number is mandatory for all return ...no exception
- If your order had qualify for free shipping Canada promotion, if you returned items make it drop below the level of free shipping . The value of the free shipping will be charges again your return .
--If you have receive % discount and the returned items make it drop below that level , you will loose the % discount. This is valid for all cases.
*** if you purchased a multiple strand wholesale deal , you must return the full quantity purchased
--For all return a 15% restocking fees applies
- Our shop currency is the US dollar all payment and refund are always calculated from the US dollars has this is our shop currency

When returning the item, please make sure to include:
--Your Etsy user ID and
---Order #
--- a print out of your order.
--- Failure to provide above mention document may result in delay in your refund

Important note For return
- You must send within 7 business day of advising me you are returning the items
- you must wrap item in bubble wrap, a bubble envelop is not sufficient
- Protected has good has you receive it
All returned products must be in their original condition. We will issue a credit to your original source of payment after we receive the returned products.

Return shipping address
Elie Lavigne-Descoteaux
115 rue de coulomb
St Jean-sur- Richelieu
J3B 3X8

Please note...we will do our best to solve any problem.

By purchasing, placing a order, you have accepted all refund policy condition .

Frequently Asked Questions

I live in USA what should i know

Fast delivery - 2 to 5 day in average
No duty, if you keep your order under 800$ value
Always send from Champlain Ny
Automatic discount applied

Wholesale availability - Automatic for all buyer up to 25%

To simplified the discount process, it is fully automatic , just add to your cart went you reach the level , you receive the discount.

Buy 99usd$ before taxes and shipping charges, receive 10% automatically.
Buy 199usd$ before taxes and shipping charges, receive 15% automatically.
Buy 399usd$ before taxes and shipping charges, receive 20%, automatically.
Buy 600usd$ before taxes and shipping charges, receive 25% automatically

Are you a registered business?

Yes we are
Fallinlovegems is fully operating under the
7110758 canada inc
GST# 823506829RT001 - TVQ 1215057832

I would like to call you, is this possible?

Yes you can call us, we will always be there to answer you.

Can you tell us more about your gemstone?

The term gemstone is use for a mineral specimen, it is a mined mineral.
- Gemstone name will always be properly written and any other name the gemstone might be know under.
- The quality, size of beads, length of strand and any important info will be written
We always do our best to offer natural, not dye gemstone
- In the rare occasion that a gemstone have been color enhanced, dye or any process we are aware it will be clearly written in the description.
Some Items are also in that section that are not technically gemstone but have been accepted has some , again proper information will always be written.

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